SHIPPING: Orders are
typically shipped within 2 business days (usually the same business
day)
and shipped
via UPS, FedEx or USPS. You will typically receive your order within
4-10 business days after your order is placed.
Free Standard Ground Shipping to the Continental
US on all orders over $60.00. Sorry, but we do have to charge
extra for shipping to Alaska, Hawaii, US Territories, Puerto Rico and
APO/FPO
addresses.
Customers
are responsible for notifying Bestfilters.com with updates on billing,
shipping and contact information.
PAYMENT: We accept VISA, MasterCard,
American Express and Discover. Bestfilters.com, LLC also accepts money
orders and cashiers checks (in US Dollars only). Orders
paid
for by money order
and cashier check are processed immediately. Personal checks will be
held for 10 business days. Bestfilters.com, LLC cannot guarantee the
availability of a product by the time funds clear or payment is received.
30 Day "NO HASSLE" GUARANTEE:
Bestfilters.com unconditionally guarantees all products. If you are not completely
satisfied please contact us within 30 days for Return Authorization for
a refund.
Products returned without a Return Authorization Number will be
refused.
Refunds will not be issued for merchandise in your possession
for more than 30 Days.
*Aquasana products are eligible for returns for refund
for 60 days
*Used replacement filters are not eligible for refund, exchange or replacement
*Return
Authorization numbers expire 30 days after they are issued
Bestfilters.com will refund your original purchase
price, less original cost of shipping and handling (from Bestfilters.com
to your delivery address plus any redirect fees accrued in transit)
and any manufacturer's restocking charges.
Refunds will only be issued to the credit card used for the original purchase.
If the original payment was made by check or money order, Bestfilters.com
will mail a check. Refunds will be issued within 30 days of the merchandise’s
arrival at our warehouse.
RETURN PROCEDURE:
E-mail info @ bestfilters.com or call 1-800-842-4605 9 to 5 M-F Central Time
for a Return Authorization number and instructions for shipment.
Return Shipments:
1. Package merchandise with adequate packaging into a shipping carton.
2. Write the Return Authorization number clearly on the exterior of the shipping
carton.
3. Purchase shipping with insurance and delivery confirmation or tracking
information.
4. Ship to: Bestfilters.com
507 West Center Street
Fayetteville, AR 72701
You are responsible for the merchandise until it arrives at our warehouse.
Please save your shipping materials as you may be asked to provide them if
we do not receive your merchandise at our warehouse. Proof of delivery MUST
include our street address.
All returned merchandise must be received in undamaged condition, with all
original parts, booklets and attachments included.
Products returned without a Return Authorization Number will be refused.
Return shipping, installation charges, and special order items are not refundable.
DEFECTIVE PRODUCTS: Defective
products may be returned for a refund, exchange or site credit within thirty
(30)
days of receipt of the products. Return shipping is the responsibility
of the customer however, Bestfilters.com reserves the right to waive
shipping cost when it is determined by Bestfilters.com to be reasonable.
After 30 days,
defective items will be covered under their respective warranties.
See the instructions
above to obtain a Return Authorization number. Products
returned without a Return Authorization Number will be refused.
REFUSED OR UNDELIVERABLE PACKAGES: Shipments
that are refused at the delivery address for any reason by any person
are subject
to charges to and from the delivery address.(The shipping companies charge
Bestfilters.com for shipping to and from the customer). Charges will
not exceed the actual shipping cost charged to Bestfilters.com by the
freight company and the cost of packing materials. The aforementioned
charges will be deducted from the amount of the refund when a refund
is requested.
Packages requiring rerouting while in transit due to customer's address
entry errors will be charged $15.00. Packages that are returned to Bestfilters.com
due to customer's address entry errors will be charged the cost to reship
and the cost of the original round trip of the package. The aforementioned
charges will be deducted from the amount of the refund when a refund
is requested.
EXTENDED WARRANTY INFORMATION: The
Lifetime Warranty covers the parts of your original unit purchased with
Bestfilters.com
for as long as the replacement filter cartridges shipped from Bestfilters.com
are changed at intervals appropriate for each brand and membership in
the Auto-shipment program is active. Failure to comply with the aforementioned
conditions may void the warranty. The customer is responsible for shipping
and handling of
replacement
parts. Customer service is reserved for patrons of Bestfilters.com who
abide by manufacturers recommended maintenance and replacement schedules. Products
must be returned to Bestfilters.com for inspection and if damage is deemed
abuse by Bestfilters.com the warranty is voided.
30-Day Lowest Price Guarantee
on Selected Items:
Buy with confidence. If you find a lower advertised price on an item marked with
our
Low Price Guarantee from
any
authorized U.S. dealer before you purchase – we will match it (verification
may be necessary). If you’ve already purchased from us and find a lower
advertised price within 30 days of your purchase, contact us via email and we’ll
refund the difference after we verify the lower advertised price. Bestfilters.com
reserves the right to make the determination that a lower advertised price meets
this Guarantee's criteria.
For verification, please email us the competing website
address (preferably the specific product page URL) where you found the
lower price. We’ll verify the online pricing and product description,
brand name, availability, and relative price and product specifications.
Advertised items must be factory-sealed new product. Demo models, factory
seconds, sale items, discontinued merchandise, used items and floor samples
are not eligible. Items must be advertised, and verifiable on the web
or in a local or national paper, magazine, or catalog by an authorized
dealer (you may be required to email or fax a copy of the competitor’s
offer). Bestfilters.com will beat combined or multiple offers at its
sole discretion.
PRIVACY: All personal information that you provide
to us will NEVER be sold, rented, bartered, shared or in any way revealed
to anyone, ever.
SECURITY:
Bestfilters.com meets stringent PCI (Payment Card Industry) compliance standards
for handling credit card data securely. When you complete your order on our
Secure Order Form, all of your name, address, e-mail address and credit card
information is encrypted (scrambled) using the latest Secure Sockets Layer
(SSL) technology on our Secure Server for your security. Bestfilters.com
guarantees your online transactions with us. All purchases you make with
us will be 100% safe and secure. This means you will pay nothing if unauthorized
charges are made to your card as a result of shopping with us. Under the
Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00
of fraudulent charges. If your bank does hold you liable for any of this
$50.00, Bestfilters.com will cover your cost, up to the full $50.00. Bestfilters.com
will only cover this liability if the unauthorized use of your credit card
resulted, through no fault of your own, from purchases made while using our
secure server. In the event of unauthorized use of your credit card, you
must notify your credit card provider in accordance with its reporting rules
and procedures.
GENERAL TERMS AND CONDITIONS: Prices, specifications
and availability of products are subject to change without notice.
Canceled orders are subject to a $25.00 cancellation fee.
LIMITATION OF LIABILITY / NO CONSEQUENTIAL DAMAGES: Bestfilters.com,
LLC makes no warranties of any kind, expressed or implied, concerning
water treatment and air purification products offered for sale, including
warranties of merchantability or fitness for a particular purpose.
Bestfilters.com,LLC's obligation for products performing below manufacturer's
specifications shall be limited solely to the refund of the purchase
price, minus shipping charges, or to the replacement of the products
if defective. Installation charges are not refundable. In no event
shall Bestfilters.com, LLC, its subsidiaries or affiliates, or their
respective officers, directors, employees, representatives or agents
be liable for special, incidental, consequential, punitive, indirect,
or other special damages, including but not limited to, loss of data,
use, or profits, however caused, whether for breach of contract, negligence,
or otherwise, and whether or not Bestfilters.com, LLC has been advised
of the possibility of any such damages. All of our products are guaranteed
only to the extent of the original manufacturer's warranty. Repairs
or alterations shall void any and all warranties.
PRODUCT SUITABILITY: All information presented is
based on data believed to be reliable. Such information is offered
for evaluation and comparison, but is not a warranty of any kind. Determination
of the suitability of any of our products for uses contemplated by
the buyer shall be the sole responsibility of the buyer.
MISCELLANEOUS: Acceptance of delivery of any of our
products constitutes payer's acceptance of all the terms of the policies
and procedures contained on this Bestfilters.com site. Bestfilters.com,
LLC may revise these terms and conditions at any time by updating Bestfilters.com,
LLC's web site. These terms and conditions are governed and construed
by the laws of the State of Arkansas. You agree that if any part of
these terms and conditions are found to be unenforceable, the remainder
of these terms and conditions will remain in full force and effect.
CONTACT INFORMATION:
BESTFILTERS.COM, LLC.
507 WEST CENTER ST.
FAYETTEVILLE, AR 72701
Phone: 479.587.9290
Phone: 1.800.842.4605
Fax: 479.587.8477
info @ bestfilters.com
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