AutoShip, Security, Returns, Policies and Procedures
AUTOSHIP, WARRANTIES, POLICIES AND PROCEDURES
AUTOSHIP/RECURRING ORDERS: Receive an Automatic 10% Off on your first order and every recurring order when you sign up for AutoShip on any of our filters.
We appreciate your business and signing up for AutoShip saves you money and let's you know it's time for a filter change. The 10% discount will automatically appear in your shopping cart. You will have to create a account with your email address and a password. All of your credit card information is inaccessible to anyone else and encrypted, securely protected and stored off-site at Authorize.net. (They've never been hacked).
Auto ship is the most convenient way for you to get your items delivered to you on a regular schedule. We automatically send your favorite items based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need.
Credit Card information is securely transmitted over the highest levels
of 256-bit SSL encryption and is never stored on our servers. Once you
make a purchase, we only see: xxxx-xxxx-xxxx-1234. Therefore, No ID theft is
Bestfilters.com meets the most stringent PCI (Payment Card Industry) compliance standards
for handling credit card data securely. We have purchased the most stringent site security available. When you complete your order on our
Secure Order Form, all of your name, address, e-mail address and credit card
information is encrypted (scrambled) using the latest Secure Sockets Layer
(SSL) technology on our Secure Server.
guarantees your online transactions with us. All purchases you make with
us will be 100% safe and secure. This means you will pay nothing if unauthorized
charges are made to your card as a result of shopping with us. Under the
Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00
of fraudulent charges. If your bank does hold you liable for any of this
$50.00 fee, Bestfilters.com will cover your cost, up to the full $50.00. Bestfilters.com
will only cover this liability if the unauthorized use of your credit card
resulted, through no fault of your own, from purchases made while using our
secure server. In the event of unauthorized use of your credit card, you
must notify your credit card provider in accordance with its reporting rules
30 Day "NO HASSLE" GUARANTEE: BestFilters.com unconditionally guarantees all products we offer. If you are not completely
satisfied please contact us within 30 days for Return Authorization for
a refund, less restocking fees, if applicable.
Products returned without a Return Authorization Number will be
Refunds will not be issued for merchandise in your possession
for more than 30 Days.
*IQAir products are eligible for returns for refund
for 60 days
*Used replacement filters are not eligible for refund, exchange or replacement
Authorization numbers expire 30 days after they are issued
Bestfilters.com will refund your original purchase
price, less original cost of shipping and handling (from Bestfilters.com
to your delivery address plus any redirect fees accrued in transit)
and any manufacturer's restocking charges.
Refunds will only be issued to the credit card or PayPal account used for the original purchase.
If the original payment was made by check or money order, Bestfilters.com
will mail a check. Refunds will be issued within 30 days of the merchandise’s
arrival at our warehouse.
SHIPPING: Orders are
typically shipped within 2 business days (usually the same business
via UPS, FedEx or USPS. You will typically receive your order within
4-10 business days after your order is placed.
$4.99 Flat Rate Shipping on orders under $60.00 -- Continental US addresses only.
Free Standard Ground Shipping to the Continental
US on all orders over $60.00. Sorry, but we do have to charge
extra for shipping to Alaska, Hawaii, US Territories, Puerto Rico and
are responsible for notifying Bestfilters.com with updates on billing,
shipping and contact information.
REFUSED, UNDELIVERABLE, OR RETURNED PACKAGES: Shipments
that are refused at the delivery address for any reason by any person
to charges to and from the delivery address. This includes returns to Bestfilters.com due to 3 delivery attempts. (The shipping companies charge
Bestfilters.com for shipping to and from the customer). Charges will
not exceed the actual shipping cost charged to Bestfilters.com by the
freight company and the cost of packing materials. The aforementioned
charges will be deducted from the amount of the refund when a refund
Packages requiring rerouting while in transit will be charged $15.00. Packages returned to Bestfilters.com
due to customer's address entry errors will be charged the cost to reship
and the cost of the original round trip of the package. The aforementioned
charges will be deducted from the amount of the refund when a refund
PAYMENT: We accept VISA, MasterCard,
American Express and Discover. Bestfilters.com, LLC also accepts money
orders and cashiers checks (in US Dollars only). Orders
for by money order
and cashier check are processed immediately. Personal checks will be
held for 10 business days. Bestfilters.com, LLC cannot guarantee the
availability of a product by the time funds clear or payment is received.
E-mail: [email protected] or call 1-800-842-4605 9 to 4 M-F Central Time
for a Return Authorization number and instructions for shipment.
1. Package merchandise with adequate packaging into a shipping carton.
2. Write the Return Authorization number clearly on the exterior of the shipping
3. Purchase shipping with insurance and delivery confirmation or tracking
4. You will be directed to ship to the Original Manufacturer OR to:
11068 Little Elm Road
Farmington, AR 72730
You are responsible for the merchandise until it arrives at our warehouse.
Please save your shipping documents as you may be asked to provide them if
we do not receive your merchandise at our warehouse. Proof of delivery
MUST include our street address.
All returned merchandise must be received in undamaged condition, with all
original parts, booklets and attachments included. Products returned without a Return Authorization Number will be refused.
Return shipping, installation charges, and special order items are not refundable.
RESTOCKING FEES ON CERTAIN ITEMS:
AustinAir: $25 - 30 Day Returns Bestfilters®.com: No Restock Fee - 30 Day Returns BlueAir: No Restock Fee - 30 Day Returns Honeywell: Unused Products Only -No Restock Fee - 30 Day Returns IQAir: 15% - 60 Day Returns Katadyn: No Restock Fee - 30 Day Returns Multi-pure: No Restock Fee on Systems / 15% restock on filter cartridges - 30 Day Returns Rainshow'r: No Restock Fee - 30 Day Returns Watts Flowmatic: 25% - 30 Day Returns
RECYCLING OF OUR PRODUCTS: All products sold or manufactured by Bestfilters, Multipure or any of the other companies that we represent can be recycled in most municipalities or sent back to the manufacturer or to our company for appropriate disposal. For more information email [email protected]
DEFECTIVE PRODUCTS: Defective
products may be returned for a refund, exchange or site credit within thirty
days of receipt of the products. Return shipping is the responsibility
of the customer however, Bestfilters.com reserves the right to waive
shipping cost when it is determined by Bestfilters.com to be reasonable.
After 30 days,
defective items will be covered under their respective warranties.
See the instructions
above to obtain a Return Authorization number. Products
returned without a Return Authorization Number will be refused.
PRIVACY: All personal information that you provide
to us will NEVER be sold, rented, bartered, shared or in any way revealed
to anyone, ever.
If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your web browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our website as well as many other websites and interactive services.
GENERAL TERMS AND CONDITIONS: Prices, specifications
and availability of products are subject to change without notice.
Canceled orders are subject to a $25.00 cancellation fee.
LIMITATION OF LIABILITY / NO CONSEQUENTIAL DAMAGES: Bestfilters.com,
LLC makes no warranties of any kind, expressed or implied, concerning
water treatment and air purification products offered for sale, including
warranties of merchantability or fitness for a particular purpose.
Bestfilters.com,LLC's obligation for products performing below manufacturer's
specifications shall be limited solely to the refund of the purchase
price, minus shipping charges, or to the replacement of the products
if defective. Installation charges are not refundable. In no event
shall Bestfilters.com, LLC, its subsidiaries or affiliates, or their
respective officers, directors, employees, representatives or agents
be liable for special, incidental, consequential, punitive, indirect,
or other special damages, including but not limited to, loss of data,
use, or profits, however caused, whether for breach of contract, negligence,
or otherwise, and whether or not Bestfilters.com, LLC has been advised
of the possibility of any such damages. All of our products are guaranteed
only to the extent of the original manufacturer's warranty. Repairs
or alterations shall void any and all warranties.
PRODUCT SUITABILITY: All information presented is
based on data believed to be reliable. Such information is offered
for evaluation and comparison, but is not a warranty of any kind. Determination
of the suitability of any of our products for uses contemplated by
the buyer shall be the sole responsibility of the buyer. All water filtration products are designed for municipally treated water supplies. Usage on other water systems may affect the performance of water filtration products and we recommend contacting a local provider of water treatment equipment and supplies for your specific water treatment needs.
ONE YEAR LIMITED WARRANTY: BestFilters Products have been engineered and manufactured of the highest grade NSF approved materials, to the highest standards of workmanship. Bestfilters.com®,LLC warrants to the original purchaser, this product to be free of manufacturing defects in material and workmanship, for use under normal conditions and care, for a period of one year from the date of the original purchase. Bestfilters.com®, LLC will repair or replace this product at no charge (excluding shipping to Bestfilters.com®,LLC’s warehouse) to the original customer during the warranty period. Manufactured products that we are authorized dealers for, may have additional warranties and protections.
MISCELLANEOUS: Acceptance of delivery of any of our
products constitutes payer's acceptance of all the terms of the policies
and procedures contained on this Bestfilters.com site. Bestfilters.com,
LLC may revise these terms and conditions at any time by updating Bestfilters.com,
LLC's web site. These terms and conditions are governed and construed
by the laws of the State of Arkansas. You agree that if any part of
these terms and conditions are found to be unenforceable, the remainder
of these terms and conditions will remain in full force and effect.
11068 Little Elm Road.
Farmington, AR 72730